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Appointments

Appointments may be made by telephoning 01608 811680, or by visiting the medical centre between 8:00am and 6:30pm Monday to Friday.

Please tell the receptionist if your problem is urgent. Emergencies always take priority over routine booked appointments.

Our normal or routine appointments are for 10 minutes; please tell the receptionist if you require a longer appointment.

Patients will be offered the next available appointment with their 'usual doctor' where possible. If you do not know who your 'usual doctor' is, please ask the receptionist when you next contact the surgery. She will be happy to tell you the name of your 'usual doctor' or, if you do not as yet have a named doctor she will in most cases be able to arrange for you to be allocated to the doctor of your choice.

Whilst you are free to see whichever doctor you would like, we strongly recommend that you try to consult with the same doctor each time you visit the surgery. Seeing the same doctor improves the continuity of care and should reduce the number of times you will need to visit the doctor.

If you wish to speak to a GP but do not want to book a face to face appointment, you can call and leave a message which will be passed on to the GP. The GP will read your message and they may call you back. Alternatively the GP might ask another member of staff to return your call with the information requested, or to deal with the question you have raised.

Urgent Consultations

If you need to be seen urgently by a doctor, in the first instance, please telephone the Practice to speak to a receptionist. You will be asked by a member of the reception team if you need a telephone or a face to face appointment.  A number of telephone appointments are made available every day and your medical problem may be capable of being resolved without the need to come to the surgery.  A doctor will then phone you to assess your medical problem and advise whether you need to come to the surgery to be seen or whether you can be helped via a telephone consultation.

Please note that your consultation may not be with your usual doctor. You are requested to phone in the morning for urgent appointments as urgent consultations may be available for the same day.

Nurse Appointments

If you need to see a nurse please tell the receptionist what the appointment is for so that enough time is allowed, and the appointment is booked with the right person.

Choose and Book Appointments

Choose and book appointments have changed to the NHS e Service, this replaces Choose and Book as of the 15 June 2015.  For more information please click here

Remember to follow the Choose Well advice when we are closed and if you need medical assistance or advice call 111 to access the Out of Hours Service.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website