The Friends and Family Test
The Friends and Family Test (FFT) is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and since October 2013, all providers of NHS funded maternity services. In its first year, more than 2 million individual responses were given.The FFT has rolled out to an extra seven areas of NHS care making the opportunity to leave feedback possible in almost all NHS services including GP Practices.
You will find the forms in the waiting room along with a box to put your completed forms.